Our terms in plain language
This is a plain-English summary of the terms you agree to when you enrol. The full Terms of Service on this page are the binding version and take precedence if the two ever differ — this section exists so you can understand the key commitments without reading legal drafting first.
What we commit to, and what we do not
We commit to delivering the classes, materials and feedback described for the course you buy. We do not guarantee a specific exam score. Your result is determined by Pearson, IDP, Cambridge or NAATI, and depends on your preparation as well as our teaching.
Our score commitment works like this: if you complete the program as scheduled and do not reach your stated target, you continue attending group classes at no further cost for up to six months. Completing the program means attending the sessions and doing the practice — the full conditions are in the Terms below.
Course content, timings and trainer allocation can change. Where a change materially affects what you bought, we will tell you and discuss options rather than substituting quietly.
Payments, cancellations and refunds
Course fees are payable before classes begin. Refund and cancellation conditions are set out in full in the Terms of Service below, including the notice period and what happens if you withdraw partway through a course. If anything there is unclear, ask before you pay rather than after.
Nothing in these terms limits rights you have under the Australian Consumer Law. Those rights apply regardless of what any contract says, and if our terms and the ACL conflict, the ACL wins.
If you have a complaint or a billing dispute, email hello@scoresmart.au or call 0432 198 990. We would rather resolve it directly and quickly.